Effective Date: [February 2025]

1. Appointments & Booking

1.1 Scheduling Appointments

• All consultations and services must be scheduled in advance.
• Appointments must be booked at least 24 hours before the scheduled session.
• A confirmation email will be sent upon successful booking.

2. Cancellations & Rescheduling

2.1 Cancellations

• To be eligible for a full refund or to reschedule, cancellations must be made at least 24 hours prior to the scheduled session.
• Cancellations made less than 24 hours before the session, including no-shows, will not be eligible for a refund.

2.2 Rescheduling Policy

• Clients may reschedule one time without penalty provided the request is made at least 24 hours before the scheduled session.
• Any additional rescheduling requests will require a new booking and are subject to availability.

2.3 Late Arrivals

• A 10-minute grace period is provided for all sessions.
• If you arrive more than 10 minutes late, the session may be canceled or shortened based on availability, and no refund will be issued.

3. Payment & Refunds

3.1 Payment Terms

• Full payment is required at the time of booking for all services.
• We accept [list payment methods such as credit cards, PayPal, etc.].

3.2 Refunds

• Refunds are available only for cancellations made at least 24 hours before the scheduled session.
• Eligible refunds will be processed within 7-10 days after cancellation.
• No refunds will be issued if the session has already started or has been completed.

3.3 Digital Services & Completed Sessions

• Due to the nature of our consulting, coaching, and digital services (including custom documents), refunds are not available for completed sessions or delivered digital products.

4. Contact

For any cancellation, rescheduling, or refund requests, please contact us at:
consultations@artisticmuse.net